Terms & Conditions

Welcome to Water Gold Perfumes, your destination for luxury fragrances. These Terms and Conditions govern the relationship between the website and its users. By using this website, you agree to comply with the following terms:

1. Introduction and Definitions

1.1. “Website” or “Store”: refers to the online store operated by WaterGold Perfumes for the sale of perfumes and incense.
1.2. “Customer” or “Consumer” or “User”: any person placing an order or purchasing products through the Website.
1.3. “Seller” or “Company”: the legal entity operating the Store and responsible for fulfilling orders.
1.4. “Products”: perfumes, incense, oils, and related products offered for sale on the Website.
1.5. “Order” or “Contract”: the agreement entered into between the Customer and the Seller upon order confirmation.

2. Scope and Governing Law

  • These Terms are governed by the federal laws of the United Arab Emirates.
  • By using this Website or placing an order, you agree to these Terms.
  • In case of conflict, UAE law shall prevail over any provision in these Terms.

3. Prices and Fees

  • The prices displayed on the Website represent the product price only.
  • Shipping fees are calculated and clearly shown on the checkout page before completing the order. The Customer must pay these fees as part of the final invoice.
  • Customs duties and local taxes:
    • Your country of residence may impose customs duties, import taxes, or other charges on your shipment.
    • Such duties and taxes are not included in the product price or the shipping fees displayed on the Website.
    • The Customer is solely responsible for paying these charges directly to the relevant authorities in their country upon receipt of the shipment.
  • The Seller shall not be liable for any delivery delays caused by customs procedures or the Customer’s failure to pay the applicable duties or taxes.

4. Orders and Contract Formation

  • Submitting an order through the Website constitutes an offer by the Customer to purchase the selected product(s).
  • A binding contract is formed only when the Seller confirms the order via email or Website notification.
  • The Seller reserves the right to refuse any order for legal, logistical, or commercial reasons (e.g., out of stock, pricing error, failed payment).

5. Payment

  • Accepted payment methods include credit/debit cards, bank transfers, licensed electronic payment gateways, or cash on delivery (if available).
  • No additional fees shall be charged to the Customer for using any particular payment method.
  • All payments are securely processed through licensed payment providers with appropriate encryption.

6. Delivery and Shipping

  • Shipping policies, including estimated delivery times, fees, and coverage areas, are clearly displayed on the Website.
  • The Seller is not liable for delays caused by third-party couriers, customs clearance, or events beyond its control.
  • The Customer must check the package upon delivery and notify the Seller of any damage within 48 hours of receipt, providing proof (e.g., photos).
  • For international shipments, additional customs duties or local taxes may apply in the destination country, and these remain the Customer’s sole responsibility.

7. Returns, Exchanges, and Refunds

  • Customers may request a return or exchange within 7–14 days of receipt, provided that the product is unopened, unused, and in its original condition.
  • Opened or used products cannot be returned unless they are defective or do not match the advertised description.
  • If the product is defective or non-conforming, the Seller will repair, replace, or refund the product at the Customer’s choice.
  • Shipping costs for returns are specified in the Return Policy and may be borne by either the Customer or the Seller, depending on the case.

8. Warranty and After-Sales Service

  • If a product is sold with a warranty, the warranty terms, coverage, and duration will be clearly specified.
  • In case of recurring defects or product risks after sale, the Seller will take corrective actions, including repair, replacement, or recall, in compliance with applicable laws.

9. Liability

  • The Seller is responsible for ensuring that products conform to their description and are safe for intended use.
  • The Seller cannot waive its legal obligations or restrict the Customer’s statutory rights under UAE law.
  • The Seller shall not be liable for damages arising from misuse of the products contrary to the provided instructions.

10. Intellectual Property

  • All content on the Website (text, images, logos, trademarks) is owned or licensed by the Seller.
  • No part of the Website may be copied, reused, or republished without prior written permission.
  • By submitting reviews, photos, or content, the Customer grants the Seller a license to display and use such content for promotional purposes, without prejudice to the Customer’s ownership rights.

11. Privacy and Data Protection

  • The Seller is committed to protecting Customer data in accordance with UAE data protection regulations.
  • The Privacy Policy explains what data is collected, how it is used, and how it is stored.
  • Customers have the right to request correction or deletion of their personal data, and to withdraw consent for marketing use at any time.
  • If cookies are used on the Website, Customers will be informed and given the option to control or disable them.

12. Amendments to the Terms

  • The Seller may update these Terms, but Customers will be notified in advance of any changes.
  • Amendments will not apply retroactively to orders already confirmed before the effective date of the new Terms.

13. Notices and Communication

  • For any inquiries related to orders, shipping, returns, or these Terms, please contact us:
  • Notices sent to the above email or any official communication channels listed on the Website shall be deemed valid.

14. Governing Law and Jurisdiction

  • These Terms are governed by the federal laws of the United Arab Emirates.
  • Any dispute shall be subject to the exclusive jurisdiction of the competent courts in the UAE.

15. Force Majeure

  • The Seller shall not be held liable for delays or non-performance caused by events beyond its reasonable control, including natural disasters, wars, communication outages, customs issues, or courier disruptions.
  • Obligations affected by such events shall be suspended until the circumstances no longer prevent performance.

16. Final Provisions

  • These Terms constitute the entire agreement between the Customer and the Seller and supersede any prior agreements or understandings.
  • A waiver of any right by the Seller in a particular case shall not constitute a permanent waiver of that right in future cases.
  • In case of discrepancies between different language versions, the Arabic text shall prevail.

Notices and Contacting Us

  • For any questions, complaints, or requests related to your orders, shipping, returns, data privacy, or these Terms and Conditions, you may contact us using the details below:
  • We aim to respond to all inquiries within a reasonable time, typically within 1–3 business days, excluding weekends and UAE public holidays.
  • Any official notices regarding these Terms shall be deemed valid if sent to the above email address or other official communication channels listed on our Website.
Facebook Instagram

Our Branches in the UAE

  • Abu Dhabi, UAE
    Yas Mall
  • Ras Al-Khaimah, UAE
    Alhamra Mall 
    Al Manar Mall
  • Dubai, UAE
    Outlet The Village
    Al Khawaneej Walk
    City Walk
    Jumeirah Beach Residence
    Dubai Festival City

shortcut

Terms & Conditions

Return and Exchange Policy

Shipping & Delivery

Our perfumes have proven their development and ability to keep pace with the times, continuing their journey alongside the most famous names in the world of perfumes for many years.

Offers
Store
Outlets
Select your currency
AED United Arab Emirates dirham
SAR Saudi riyal
KWD Kuwaiti dinar
QAR Qatari riyal
Scroll to Top

Place Order

Store

Offers