Return and Exchange Policy

At Water Gold Perfumes, we strive to provide the best shopping experience for our customers. Therefore, we offer a clear and transparent return and exchange policy to meet your expectations.

1. Exchange Policy

Tested Perfumes:
Customers are entitled to test the fragrance for up to 24 hours. If the product is not suitable, it can be exchanged, provided the tested perfume remains nearly full, with no noticeable depletion. The customer is responsible for covering the shipping costs to return the product.

Conditions:
The perfume must be in its original condition, undamaged, and the exchange request must be submitted within 24 hours of receiving the product.

2. Return Policy

Unopened Products:
Customers have the right to return products within 14 days from the date of purchase, provided the packaging is unopened and unused.

Returns:
The customer is responsible for the shipping costs to return the product if the reason is unrelated to product quality or an error in the order.

3. Warranty

We guarantee the quality of our products. In case of any manufacturing defects, please contact us immediately for support. Any issues must be reported within 7 days of receiving the product.

For any further inquiries or support, feel free to contact us at ezzaldeen@watergoldperfumes.com or call +971 56 541 5432.